Roles in Atomicwork

These are the types of roles and permissions employees can have in Atomicwork:

• Employee

• Organization admin

• Analyst

• Workspace agent

• Workspace admin

• Workspace analyst

Organization permissions

|

Feature

|

Employee

|

Organization admin

|

Analyst

|

Manage user profiles

|

N

|

Y

|

N

|

Raise, view, edit, comment on, and delete requests raised by them

|

Y

|

Y

|

Y

|

View and work on assigned journeys

|

Y

|

Y

|

Y

|

View, edit and delete assigned tasks

|

Y

|

Y

|

Y

|

Raise Atom requests

|

Y

|

Y

|

Y

|

Raise changes from enabled change templates available to their segment

|

Y

|

Y

|

Y

|

View changes raised by them, update requester-accessible attributes, and send public replies

|

Y

|

Y

|

Y

|

Create and assign journeys

|

N

|

Y

|

N

|

View the Performance and Insights reports

|

N

|

Y

|

Y

|

Export Performance as PDF and Insights as CSV

|

N

|

Y

|

Y

Employees cannot start or close change stages, receive assigned tasks for a change, or view private notes on changes.

Workspace permissions

|

Feature

|

Workspace agent

|

Workspace admin

|

Workspace analyst

|

Organization admin

|

Manage and work on requests

|

Y

|

Y

|

Y

|

If they’re a part of the workspace and an admin, yes

|

Export overview, agent and group performance and satisfaction reports as CSV

|

N

|

Y

|

Y

|

If they're a part of the workspace and an admin, yes

|

Manage users in the workspace

|

N

|

Y

|

N

|

If they’re a part of the workspace and an admin, yes

|

Manage service catalog and channel policies

|

N

|

Y

|

N

|

If they’re a part of the workspace and an admin, yes

|

Manage knowledge

|

N

|

Y

|

N

|

If they’re a part of the workspace and an admin, yes

|

Create, edit and delete workflows

|

N

|

Y

|

N

|

If they’re a part of the workspace and an admin, yes

|

Manage request fields

|

N

|

Y

|

N

|

If they’re a part of the workspace and an admin, yes

|

View workspace reports

|

N

|

Y

|

Y

|

If they’re a part of the workspace and an admin or analyst, yes

|

Manage App Store connections

|

N

|

N

|

N

|

Y

|

Manage workspace and org settings

|

N

|

N

|

N

|

Y