Status, priority, and request resolution

A request’s status and priority give a clear indication of its progress and the urgency with which it needs to be addressed.

• You can resolve a request by clicking on the Mark resolved button in the top right corner of the screen.

• You can also change the status by clicking on the status in the right column and choosing another status from the dropdown.

• You can also automatically prioritize requests using workflows. Set up workflows to make sure that different requests have different priority levels ("I'm not able to add a custom emoji" vs "I'm not able to access the Internet") automatically.

Status in Atomicwork

Atomicwork has seven default statuses grouped into three stages. Statuses are unique to workspaces so every workspace can have its own set of statuses based on the team’s processes.

The three stages are:

• To-do. This is a category for all statuses that indicate that this request needs to be worked on.

  • Open is a default status in this category, but you can add more.

• In-progress. This is a category for all statuses that indicate request progress and what is blocking the speedy resolution of the request. For example, “waiting for the manager’s approval” or “waiting for a vendor” can help the supervisor figure out at a glance why a request has not been resolved. The default in-progress statuses are: