Automate your change lifecycle with event-driven workflows

Reduce manual effort and improve efficiency by automating your change management processes using global change workflows. These workflows can be triggered by specific events, allowing for timely and consistent execution of routine tasks.

Key capabilities of change workflows include:

• Event-based triggers: Initiate workflows automatically when a change is created or when any update occurs within an existing change.

• Conditional actions: Target workflows precisely by using conditions based on the change template (including template-level custom attributes), change type,change type, any global change attributes, or tags.

For example, you can configure a workflow to automatically assign a risk assessment task and notify the compliance team whenever a change request associated with a 'High-Risk Systems' template is created.

Creating a workflow

• Navigate to Settings > [Workspace name] > (Deflection and automation) Workflows > Change tab

• Leverage all standard change-specific actions—such as adding tasks, initiating approvals, or updating change attributes—alongside the full range of actions available in Atomicwork workflows.

• Here's a list of all change-specific workflow triggers:

  • Change is created

  • Change is updated

  • Change type is updated

  • Planned start date is updated

  • Planned end date is updated

  • Actual start date is updated

  • Actual end date is updated

• Here's a list of change-specific conditions:

  • Change type

  • Change template

• Here's a list of change-specific actions:

  • Update change attributes