Group performance report

The Group Performance Report provides a comprehensive overview of team productivity within Atomicwork. This report helps managers and administrators evaluate team workload, efficiency, and overall performance. Analyzing group performance can help in optimizing resource allocation across agent groups and tailoring strategies for different teams.

To access group-level metrics, navigate to Analytics > [Workspace name] Group Performance. This section mirrors the Agent Performance analytics but aggregates data to show the performance of entire agent groups rather than individuals.

Please note that you can save filters as custom views for yourself. You can also export the data as a .csv file to play around with it at will.

Filtering the Report

Similar to other reports in Atomicwork, you can refine the Group Performance Report using various filters to focus on specific data. Common filters include:

• Duration: Specify the time period for which you want to see the data.

• Agent: Focus on a specific agent's performance.

• Group: Analyze the performance of a particular agent group.