Team Performance
Satisfaction survey reports
Enhancing employee satisfaction is key to business success, and satisfaction surveys are a powerful tool in achieving this goal. Discover how leveraging these surveys can provide valuable insights and drive continuous improvement.
Please note that satisfaction surveys are sent to employees when a request is marked as resolved. Every workspace can view its own satisfaction survey report; only workspace admins and org admins have access to these reports.
- Navigate to Analytics > Your Workspace > Satisfaction.
How to read this report
| Metric name | Note |
|---|---|
| Overall employee satisfaction | This is calculated by dividing the total number of happy ratings by the total number of ratings received by the workspace. - For the 2-point scale: #helpful / total responses * 100 - For the 3-point scale: #good / total responses * 100 - For the 5-point scale: (#excellent + #good) / total responses * 100 |
| Ratings | Total number of ratings for each type of response |
| Surveys sent vs response received | The graph plots the total number of surveys sent, responses received and the number of written feedback notes from employees |