Satisfaction survey reports

Enhancing employee satisfaction is key to business success, and satisfaction surveys are a powerful tool in achieving this goal. Discover how leveraging these surveys can provide valuable insights and drive continuous improvement.

Please note that satisfaction surveys are sent to employees when a request is marked as resolved. Every workspace can view its own satisfaction survey report; only workspace admins and org admins have access to these reports.

• Navigate to Analytics > Your Workspace > Satisfaction.

How to read this report

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Metric name

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Note

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Overall employee satisfaction

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This is calculated by dividing the total number of happy ratings by the total number of ratings received by the workspace. ​

1. For the 2-point scale: #helpful / total responses * 100

2. For the 3-point scale: #good / total responses * 100

3. For the 5-point scale: (#excellent + #good) / total responses * 100

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Ratings

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Total number of ratings for each type of response

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Surveys sent vs response received

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The graph plots the total number of surveys sent, responses received and the number of written feedback notes from employees