Product Integrations API Reference Guides MCP Tools API Reference

Setting up Atom in Slack Chat with Atom in your preferred language Improve deflection with Recommendations Summarizing requests Using Agent Assist to resolve requests faster

Add and organize knowledge Verified answers Trusted knowledge in Agent Assist Trusted knowledge for employee questions

Learning from Slack channels Learning from Notion pages Learning from SharePoint documents

What is an AI Coworker Setting up an AI Coworker Understanding how AI Coworkers run

Adding employees to Atomicwork Managing workspaces and users Managing audiences with segments

Access management overview Setting up agentic access provisioning Just-in-Time access management

Request management explained Request types, attributes, and prefixes Status, priority, and request resolution Assigning and working on requests

Service catalog and services Managing routing rules Manage request associations Relationship attributes

Managing SLAs for requests Configuring business hours Email as a support channel Configuring trusted email domains Measuring employee satisfaction with surveys

Incident management Major incident management Problem management explained

How to create changes Customizing change templates Conditional actions in change templates Change attributes Automate your change lifecycle with event-driven workflows Exporting and printing changes

Asset management explained Discover and sync assets automatically Importing and syncing assets Asset actions

What are Custom Objects?Attributes vs. Custom Objects

Creating Object Types Fields & Sections Workflows & Automations

Clients & Client Teams Contract Management

Workflows 101 Build Workflows with Admin Assist Setting up approvals Scheduled workflows

Code actions AI actions: Classifying content Webhook actions Use Call API actions in workflows Third-party actions in workflows

Workflow execution: Sequential vs. Parallel Data pills in workflow actions Forms in workflows

Journeys explained Journey actions Assign journeys to employees

Microsoft Teams journey actions Configuring Slack journey actions Using Google Workspace actions in journeys Azure: Workflow and journey actions Adding a Checkr action to a journey

Requests overview Service requests report Request aging report

Agent performance report Group performance report Satisfaction survey reports

Changes report Incidents report

Insights report Overview report

Using search in Atomicwork Using tags in Atomicwork Using canned responses Stay updated with notifications

Workspace settings Testing configurations with Sandbox Customizing branding in Atomicwork

Roles in Atomicwork Understanding the Analyst role Managing teams with agent groups Manage agent availability

Importing and syncing assets

Importing and syncing assets

Importing and syncing assets into Atomicwork improves data consistency across systems and gives teams better visibility into their assets.

You can import assets in bulk through a self-serve CSV import workflow.
You can sync asset data from Jamf, Kandji, Microsoft Intune, Azure AD, and Atomicwork Discovery Agent.

Importing assets through CSV

Use the CSV import workflow to add assets in bulk without contacting support.

Go to Settings > Assets under Organization.
Open the asset import flow.
Choose the asset type that you want to import.
Download the CSV template for that asset type, or upload your own CSV file.
Select the primary key used to identify unique asset records.
Choose the date format used in the file so Atomicwork can validate all date fields correctly.
Review the automatically mapped CSV columns and adjust the mappings where needed.

Atomicwork maps CSV columns to asset fields automatically, so admins usually only need to review and tweak the suggested mappings.

Run validation before starting the import. Atomicwork validates the file before import and shows clear, human-readable errors. You can download an error file for failed rows, correct the issues, and re-import the file. If your workflow allows it, you can proceed while ignoring allowed issues.

Importing and syncing assets · Atomicwork | Product

Start the import. You receive an email notification when the import completes, so you do not need to keep the page open while the import runs.

Review the import status in Import Logs.

Review import logs

Use Import Logs to track the current import and review past imports. For failed runs, you can download the error file, fix the issues in your CSV, and import the file again.

Importing and syncing assets into Atomicwork improves data consistency across systems and gives teams better visibility into their assets.

You can import assets in bulk through a self-serve CSV import workflow.
You can sync asset data from Jamf, Kandji, Microsoft Intune, Azure AD, and Atomicwork Discovery Agent.

Syncing asset data from external sources

You can sync data about your employee assets from Jamf, Kandji, Microsoft Intune, Azure AD, and Atomicwork Discovery Agent. After the initial sync, Atomicwork syncs data from these sources every 24 hours. To set up sync,

Navigate to Settings > Assets under Organization, and click on View in the Discover assets card. Alternatively, you can go to the App Store and click on Settings in the Jamf, Kandji, Microsoft Intune, or Azure AD cards.
Click on Enable against the Sync assets option.
Atomicwork automatically brings in all available data from your connected source, including hardware, OS, network, and user details. You don't need to manually select or map fields during setup.

On this page

Importing assets through CSV
Review import logs
Syncing asset data from external sources