Relationship attributes

Relationship attributes allow you to define connections between people, assets, and service items. These connections unlock intelligent automation, contextual approvals, and dynamic form behavior, allowing you to reflect real-world relationships directly within Atomicwork.

Whether you’re routing a request to a consultant, escalating a change to an asset’s business owner, or selecting a device for software installation, relationship attributes help streamline processes across IT and business functions.

With relationship attributes, you can:

• Link employees or agents to service items and assets

• Link assets to other assets (e.g. backup servers or dependencies)

They can then be used in workflow conditions or triggers, to automate approvals, and as placeholders.

Configuring relationship attributes

You can configure relationship attributes in service items or assets.

Service items

To add a people or asset relationship to a service item:

• Navigate to Settings > Your workspace > Catalog and click on the Services tab

• Select the service item you want to modify or create a new one by clicking on Add Form.

• Under , click on .