Measuring employee satisfaction with surveys · Atomicwork | Product

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Measuring employee satisfaction with surveys

Measure employee satisfaction with your service management, through satisfaction surveys.

Once enabled, a satisfaction survey will be sent to the requester when a request is marked as resolved. This can be a 2-, 3-, or 5-point survey. You can analyse survey results through our survey report.

Setup satisfaction survey

Navigate to Settings > Workspace > Satisfaction survey.
Toggle Send satisfaction survey on.
Once you do, you can customize the survey question for your end users and select a scale for the survey.
You can also customize the text and the emoji that is sent to the end user.

Sending a survey and viewing the results

When a request is marked as resolved, a survey is sent to the end user through the channel they raised the request in: Slack, Teams or email.
Once they submit feedback, the feedback is displayed in the request details page.

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On this page

Setup satisfaction survey
Sending a survey and viewing the results