Insights report
The Insights report helps admins and analysts make sense of what’s happening across their Atomicwork platform — from how employees are using Atom, the Universal Agent, to how efficiently their teams are resolving support requests.
Conversations and requests often reflect two sides of the same problem. But without a connected view, it’s hard to know where automation is working, where requests are piling up, or why SLAs are being missed. This report brings both together into a single, theme-based view. You can see which types of employee conversations are leading to requests, where Atom is helping deflect them, and where manual effort is still required — giving you the clarity to take targeted action and improve outcomes across the board.
To view the Insights report, navigate to Analytics > Insights in the left navigation bar.
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Org admins and analysts can view insights across all workspaces.
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Workspace admins and analysts see only the workspaces they have access to.
Understanding the Insights report
The report introduces the top 10 themes in your platform or workspace, ranked by volume. Each theme groups together related conversations and requests to give a clear picture of where users are seeking help or experiencing friction.
Themes help admins:
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Identify what topics are consuming the most attention.
