Customizing branding in Atomicwork

You can tailor Atomicwork to reflect your company’s unique brand identity. Customize the name and logo of the platform to align with your corporate branding guidelines. Give your AI Assistant a name with which your employees can address it.

Customize the name and logo

Navigate to Settings > Branding in the Organization tab.
In the Accounts tab, enter the name of your organization.
Click on Upload Logo.
Choose your logo file (recommended formats: .png, .jpeg).
Ensure the logo dimensions are 280x280 pixels or greater for optimal display.
Click on Update.

Personalize your AI Assistant

Click on the Assistant tab in Branding.
Enter the name your employees will use to address your AI Assistant.
Click on Update.

Note: Updating the name of your Assistant here only updates it in the Atomicwork platform. To personalize the Assistant in Microsoft Teams for your users, you must complete the personalization in Microsoft Teams. Please read Microsoft Team’s help centre article on app customization to execute this step****.

Troubleshooting app customization

Errors and issues

Possible fixes or understanding of the issue

I'm unable to customize the app.

Your app must be at version 1.1.2 or higher on the Microsoft Teams store to access app customization.

Updates aren't available to users.

Wait for 24 hours after customization for changes to propagate. Verify if changes were saved.

Updates are available only to some users.

A user may be unable to see customization changes if their app is not on the required version or if they're accessing a locally cached version of the app.

Update the app on the Microsoft Teams store to version 1.1.2 or higher
Clear the Teams desktop client cache by following these steps

App doesn't show the custom name on mobile devices.

If the app doesn't reflect the custom name on your mobile device (Android or iOS), this could be due to mobile cache. To clear the MS Teams cache on Android devices:

Navigate to Settings > Apps > Teams.
Click on Storage& cache and then Clear cache.

To clear the MS Teams cache on iOS devices:

Navigate to Settings > General.
Click on iPhone/iPad storage or go to Apps (in iOS 18+).
Scroll to Teams in the app list and click on Offload app or Clear app data.