Atomicwork | Product

Atomicwork | Product

Product Integrations API Reference Guides MCP Tools API Reference

Setting up Atom in Slack Chat with Atom in your preferred language Improve deflection with Recommendations Summarizing requests Using Agent Assist to resolve requests faster

Add and organize knowledge Verified answers Trusted knowledge in Agent Assist Trusted knowledge for employee questions

Learning from Slack channels Learning from Notion pages Learning from SharePoint documents

What is an AI Coworker Setting up an AI Coworker Understanding how AI Coworkers run

Adding employees to Atomicwork Managing workspaces and users Managing audiences with segments

Access management overview Setting up agentic access provisioning Just-in-Time access management

Request management explained Request types, attributes, and prefixes Status, priority, and request resolution Assigning and working on requests

Service catalog and services Managing routing rules Manage request associations Relationship attributes

Managing SLAs for requests Configuring business hours Email as a support channel Configuring trusted email domains Measuring employee satisfaction with surveys

Incident management Major incident management Problem management explained

How to create changes Customizing change templates Conditional actions in change templates Change attributes Automate your change lifecycle with event-driven workflows Exporting and printing changes

Asset management explained Discover and sync assets automatically Importing and syncing assets Asset actions

What are Custom Objects?Attributes vs. Custom Objects

Creating Object Types Fields & Sections Workflows & Automations

Clients & Client Teams Contract Management

Workflows 101 Build Workflows with Admin Assist Setting up approvals Scheduled workflows

Code actions AI actions: Classifying content Webhook actions Use Call API actions in workflows Third-party actions in workflows

Workflow execution: Sequential vs. Parallel Data pills in workflow actions Forms in workflows

Journeys explained Journey actions Assign journeys to employees

Microsoft Teams journey actions Configuring Slack journey actions Using Google Workspace actions in journeys Azure: Workflow and journey actions Adding a Checkr action to a journey

Requests overview Service requests report Request aging report

Agent performance report Group performance report Satisfaction survey reports

Changes report Incidents report

Insights report Overview report

Using search in Atomicwork Using tags in Atomicwork Using canned responses Stay updated with notifications

Workspace settings Testing configurations with Sandbox Customizing branding in Atomicwork

Roles in Atomicwork Understanding the Analyst role Managing teams with agent groups Manage agent availability