Ticket Updates
updateGeneralRequest
Update a general request.
Updates an existing general request (ticket) with new field values. This method performs a partial update (PATCH), meaning only the fields provided will be updated. Other fields remain unchanged.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
requestId | string | Yes | The request display ID (e.g., REQ-123) |
agent_group | integer | No | |
assignee | integer | No | |
request_type | string | No | |
description | string | No | |
status | string | No | |
subject | string | No | |
priority | string | No | |
requester | integer | No | |
parent_request_id | integer | No | |
cc_emails | string[] | No | |
bcc_emails | string[] | No | |
attachments | integer[] | No | |
tags | integer[] | No | |
caller_metadata | object | No | |
custom_fields | object | No | |
file_attachments | string (binary)[] | No |