Ticket Retrieval & Search
getRequest
Get a request by ID.
Retrieves the MCP detail view for a single ticket by its display ID. Includes HTML/plain-text description, custom_fields, approval state, SLA,
latest note, attachments, the is_major_incident flag, and slim
requester/assignee refs.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
requestId | string | Yes | The request display ID (e.g., REQ-123) |