Move a ticket to another workspace as an incident.
Moves a ticket to a different workspace AND sets its type to INCIDENT in the destination. Use this tool when: the ticket belongs in another workspace and the destination workspace treats it as an incident (outage, crash, security event, degraded service).
| Name | Type | Required | Description |
|---|---|---|---|
requestId | string | Yes | The source request display ID (e.g., REQ-123) |
impact | string | No | |
urgency | string | No | |
category | string | No | |
|
| string |
| No |
assets | integer[] | No |
tags | integer[] | No |
item_id | integer | No |
item_fields | object | No |
request_type | string | No |
request_source | object | No |
description | string | No |
email_content | string | No |
plain_text_description_override | string | No | Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService |
status | string | No |
priority | string | No |
parent_request_id | integer | No |
agent_group | integer | No |
assignee | integer | No |
subject | string | No |
notes | RequestNoteRequest[] | No |
workspace_id | integer | No |
conversation_info | object | No |
cc_emails | string[] | No |
bcc_emails | string[] | No |
attachments | integer[] | No |
requester | integer | No |
to_email | string | No |
request_created_from | object | No |
custom_fields | object | No |
created_at | string (date-time) | No |
updated_at | string (date-time) | No |
external_id | string | No |
external_source | object | No |
resolution_time | string (date-time) | No | When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_sour |
first_response_time | string (date-time) | No | When the first agent response occurred in the source system. Only accepted during migration (requires external_id or ext |
first_response_due_time | string (date-time) | No | SLA due time for first response from the source system. Only accepted during migration (requires external_id or external |
resolution_due_time | string (date-time) | No | SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_sou |
closed_status_at | string (date-time) | No | When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or |