createIncident
Create an incident.
Creates a new incident request in the system. Incidents represent unplanned interruptions or reductions in quality of IT services. Use this method to report outages, system failures, or other service-affecting issues that need immediate attention.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
impact | string | No | |
urgency | string | No | |
category | string | No | |
subcategory | string | No | |
assets | integer[] | No | |
tags | integer[] | No | |
item_id | integer | No | |
item_fields | object | No | |
request_type | string | No | |
request_source | object | No | |
description | string | No | |
email_content | string | No | |
plain_text_description_override | string | No | Internal-only override for the persisted plain-text rendering of the description. When non-empty, AbstractRequestService |
status | string | No | |
priority | string | No | |
parent_request_id | integer | No | |
agent_group | integer | No | |
assignee | integer | No | |
subject | string | No | |
notes | RequestNoteRequest[] | No | |
workspace_id | integer | No | |
conversation_info | object | No | |
cc_emails | string[] | No | |
bcc_emails | string[] | No | |
attachments | integer[] | No | |
requester | integer | No | |
to_email | string | No | |
request_created_from | object | No | |
custom_fields | object | No | |
created_at | string (date-time) | No | |
updated_at | string (date-time) | No | |
external_id | string | No | |
external_source | object | No | |
resolution_time | string (date-time) | No | When the ticket was resolved in the source system. Only accepted during migration (requires external_id or external_sour |
first_response_time | string (date-time) | No | When the first agent response occurred in the source system. Only accepted during migration (requires external_id or ext |
first_response_due_time | string (date-time) | No | SLA due time for first response from the source system. Only accepted during migration (requires external_id or external |
resolution_due_time | string (date-time) | No | SLA due time for resolution from the source system. Only accepted during migration (requires external_id or external_sou |
closed_status_at | string (date-time) | No | When the ticket was moved to closed status in the source system. Only accepted during migration (requires external_id or |