createRequestNote
Add a note to a request.
Adds a note (comment/reply) to an existing request ticket. Notes are the primary communication mechanism within a ticket — use them to post investigation findings, troubleshooting steps, resolution summaries, or any other updates.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
requestId | string | Yes | The request display ID (e.g., REQ-123, INC-456) |
user_id | integer | No | |
conversation_id | integer | No | When set, the reply is mirrored into this conversation's thread (UAG). |
description | string | No | |
|