Microsoft Outlook Calendar

Microsoft Outlook Calendar: Setup and permissions

Manual calendar coordination slows incident response, creates scheduling conflicts, and adds administrative overhead to change management and onboarding processes. The Atomicwork-Outlook Calendar integration automates event creation and availability checks directly within service workflows, eliminating context-switching and accelerating resolution times.

Capabilities

Service teams can automate calendar management directly within workflows, including: • Viewing calendars and calendar details • Creating, updating, listing, and deleting events • Managing event metadata such as time, timezone, attendees, descriptions, and conferencing • Controlling notifications for event updates and deletions ​

This enables end-to-end automation for processes like onboarding and offboarding; admins can add actions to create and manage onboarding calendar invites, manager meet and greets and more.

Setup

1. In the Atomicwork admin portal, navigate to Settings > App Store > Microsoft Outlook Calendar from the list of available apps and click Connect.
2. You will be redirected to the Microsoft login page where you review the permissions Atomicwork requires to access your Microsoft Outlook calendar account.
3. Click Accept to grant the necessary permissions to Atom.
4. Once you accept, you will be redirected back to Atomicwork, confirming that the Microsoft Outlook Calendar application has been successfully connected.

Permissions

[!NOTE] The integration can access all the calendars accessible by the user setting up the integration.

Atomicwork requests the following Microsoft Graph API permissions:

Supported actions

1. Create Calendar – Creates a new calendar under the authenticated user’s account.
2. List Calendars – Retrieves all calendars available in the user’s mailbox.
3. Get Calendar by ID – Fetches detailed information for a specific calendar using its Calendar ID.
4. List Events – Default (Primary) Calendar – Lists all events from the user’s primary calendar.
5. List Events – By Calendar ID – Lists all events from a specific calendar identified by its Calendar ID.
6. Create Event – Default Calendar – Creates an event in the primary calendar using date, time, and timezone placeholders.
7. Create Event – By Calendar ID – Creates an event inside a specific calendar using placeholders for date, time, and timezone.

Anything defined in the Outlook Calendar API can be accessed through Atomicwork

Example usecases

Integrating Outlook Calendar with Atomicwork enables powerful automation scenarios for IT service management:

• Major incident response: Automatically generate a Teams meeting and add core response members when a P1 incident is created, reducing coordination time from 15+ minutes to seconds.
• Change request scheduling: Automatically create calendar events for implementation windows, resource assignments, and stakeholder notifications when a change ticket is approved.
• Technician availability: Check technician availability before assignment to prevent delays and improve first-contact resolution rates.
• Post-incident reviews: Automatically schedule review meetings with relevant teams after a major incident is resolved.
• On-call planning: View shared or group calendar events to validate availability for on-call teams and avoid scheduling conflicts.