Source: https://manu-tests-all-orgs.docs-staging.pageloop.ai/product/requests/channels-sl-as-and-feedback/measuring-employee-satisfaction-with-surveys

# Measuring employee satisfaction with surveys

Measure employee satisfaction with your service management, through satisfaction surveys.

Once enabled, a satisfaction survey will be sent to the requester when a request is marked as resolved. This can be a 2-, 3-, or 5-point survey. You can analyse survey results through our survey report.

## Setup satisfaction survey

- Navigate to **Settings > Workspace > Satisfaction survey**.

- Toggle **Send satisfaction survey** on.

- Once you do, you can customize the survey question for your end users and select a scale for the survey.

- You can also customize the text and the emoji that is sent to the end user.
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![image](assets/42-measuring-employee-satisfaction-with-surveys-01.png)

## Sending a survey and viewing the results

- When a request is marked as resolved, a survey is sent to the end user through the channel they raised the request in: Slack, Teams or email.

- Once they submit feedback, the feedback is displayed in the request details page.

![Screenshot 2024-03-14 at 2.48.39 PM-1](assets/42-measuring-employee-satisfaction-with-surveys-02.png)