Source: https://manu-tests-all-orgs.docs-staging.pageloop.ai/mcp-tools/requests-tickets/ticket-updates/update-service-request

# updateServiceRequest

Update a service request.

Updates an existing service request with new field values. This method performs a partial update (PATCH), meaning only the fields
provided will be updated. Other fields remain unchanged.

## Parameters

| Name                | Type       | Required | Description                                   |
| ------------------- | ---------- | -------- | --------------------------------------------- |
| `requestId`         | string     | Yes      | The service request display ID (e.g., SR-123) |
| `agent_group`       | integer    | No       |                                               |
| `assignee`          | integer    | No       |                                               |
| `description`       | string     | No       |                                               |
| `status`            | string     | No       |                                               |
| `subject`           | string     | No       |                                               |
| `priority`          | string     | No       |                                               |
| `requester`         | integer    | No       |                                               |
| `parent_request_id` | integer    | No       |                                               |
| `cc_emails`         | string\[]  | No       |                                               |
| `bcc_emails`        | string\[]  | No       |                                               |
| `attachments`       | integer\[] | No       |                                               |
| `tags`              | integer\[] | No       |                                               |
| `caller_metadata`   | object     | No       |                                               |
| `custom_fields`     | object     | No       |                                               |
| `item_fields`       | object     | No       |                                               |