Source: https://manu-tests-all-orgs.docs-staging.pageloop.ai/mcp-tools/requests-tickets/ticket-updates/update-incident

# updateIncident

Update an incident.

Updates an existing incident with new field values. This method performs a partial update (PATCH), meaning only the fields
provided will be updated. Other fields remain unchanged.

## Parameters

| Name                | Type               | Required | Description                             |
| ------------------- | ------------------ | -------- | --------------------------------------- |
| `requestId`         | string             | Yes      | The incident display ID (e.g., INC-123) |
| `impact`            | string             | No       |                                         |
| `urgency`           | string             | No       |                                         |
| `category`          | string             | No       |                                         |
| `subcategory`       | string             | No       |                                         |
| `assets`            | integer\[]         | No       |                                         |
| `agent_group`       | integer            | No       |                                         |
| `assignee`          | integer            | No       |                                         |
| `request_type`      | string             | No       |                                         |
| `description`       | string             | No       |                                         |
| `status`            | string             | No       |                                         |
| `subject`           | string             | No       |                                         |
| `priority`          | string             | No       |                                         |
| `requester`         | integer            | No       |                                         |
| `parent_request_id` | integer            | No       |                                         |
| `cc_emails`         | string\[]          | No       |                                         |
| `bcc_emails`        | string\[]          | No       |                                         |
| `attachments`       | integer\[]         | No       |                                         |
| `tags`              | integer\[]         | No       |                                         |
| `caller_metadata`   | object             | No       |                                         |
| `custom_fields`     | object             | No       |                                         |
| `file_attachments`  | string (binary)\[] | No       |                                         |